Last Updated: 14 March 2026
Who We Are
This Privacy Policy explains how Medscape (Pty) Ltd (“Medscape”, “we”, “our”, “us”) collects, uses, shares, and protects personal information.
Medscape is a healthcare technology company that develops and operates software platforms used by healthcare providers to manage practice operations and patient interactions. These platforms include, but are not limited to, HealthAccess, RadHub, and other software services provided by Medscape.
Company Registration: 2019/123456/07 (South Africa)
Website: https://medscape.co.za
Contact: via the Contact Us page.
This Privacy Policy applies to personal information collected through the Medscape website and through communications relating to our services.
Information We Collect
We may collect the following types of personal information:
Contact Information
Name, email address, phone number.
Business Information
Organisation details, enquiry forms, service interest information, and communication preferences.
Technical Data
Browser type, IP address, device information, and website usage information.
Communication Records
Emails, support requests, meeting notes, and other communications with Medscape.
Healthcare providers using Medscape platforms may store patient information within systems such as HealthAccess or RadHub. In such cases, the healthcare provider remains responsible for the lawful collection and use of patient information within their practice.
How We Use Your Information
We use personal information to:
• Respond to enquiries and provide information about our services
• Communicate important service updates or information
• Improve our website, platforms, and services
• Provide customer support and onboarding assistance
• Comply with legal and regulatory obligations
Role of Healthcare Providers
Healthcare providers using Medscape platforms, including HealthAccess and RadHub, are responsible for the collection and lawful processing of patient information within their practices.
Medscape provides the technology platform and acts as an operator that processes information on behalf of healthcare providers. Healthcare providers remain the responsible party for compliance with applicable privacy and healthcare regulations, including the Protection of Personal Information Act (POPIA).
Information Sharing
We do not sell personal information.
We may share information with:
• Service providers who assist us in operating our business (under strict confidentiality obligations)
• Legal authorities where required by law
• Professional advisors such as legal or financial advisors under confidentiality obligations
All third parties are required to protect personal information and use it only for the purposes specified.
Your Rights
Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Object to the processing of your personal information
• Request deletion of your personal information where applicable
• Lodge a complaint with the Information Regulator
Security
Medscape implements reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction.
Access to systems is restricted to authorised personnel and protected through authentication and access controls. Information processed through our platforms is stored within professionally managed hosting environments designed to support reliable and secure service delivery.
While we take reasonable steps to protect personal information, no system can guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website and will include the effective date of the latest update.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us via our Contact Us page on: